Yes, you can cancel your order when it is in Order in Progress. Please note that orders in shipped status cannot be canceled.
If your order was prepaid, we will proceed with the refund within 4 days and notify you. Your refund will be credited to your JumiaPay store credit.
You can either use the store credit to make a new purchase or withdraw it into a bank account.
If your order has been shipped, not to worry, once you are contacted by our delivery agent, kindly reject the delivery of the shipped order.
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